About this role
Klaviyo is seeking a Customer Support Specialist to provide exceptional assistance to ecommerce clients scaling their businesses. The role involves in-depth product support, effective communication across channels, troubleshooting, and helping customers optimize their use of Klaviyo's platform.
Required Skills
- Product Support
- Communication
- Troubleshooting
- APIs
- E-Commerce
- Email Marketing
- Networking
- Customer Service
- Technology
- Problem Solving
About Klaviyo
klaviyo.comKlaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.
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