Enterprise Customer Success Manager
Poppulo
About this role
The Enterprise Customer Success Manager partners with large enterprise accounts to align Poppulo’s platform to customer business outcomes, acting as a post-sales advocate to drive adoption, ROI, and satisfaction. The role supports account expansion by collaborating with sales and internal teams, ensuring customer expectations are met and escalations are resolved. It also involves representing the customer internally and developing strategic account plans to maintain high CSAT and NPS.
Skills
Qualifications
About Poppulo
poppulo.comPoppulo is an enterprise communications platform that helps organizations deliver customer and employee messages across email, digital signage, mobile apps and other channels. It offers tools for campaign creation and management, audience targeting and personalization, and analytics to measure reach and engagement. Built for internal communications, marketing and HR teams, Poppulo is designed to improve message consistency and outcomes at scale through omni‑channel delivery and data‑driven insights.
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About Poppulo
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Poppulo.
Salary
$90k – $105k
per year