Enterprise Customer Success Manager

Poppulo(25 days ago)

HybridFull TimeManager$90,000 - $105,000Customer Success

About this role

The Enterprise Customer Success Manager partners with large enterprise accounts to align Poppulo’s platform to customer business outcomes, acting as a post-sales advocate to drive adoption, ROI, and satisfaction. The role supports account expansion by collaborating with sales and internal teams, ensuring customer expectations are met and escalations are resolved. It also involves representing the customer internally and developing strategic account plans to maintain high CSAT and NPS.

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Required Skills

Relationship Building
Lead Generation
Process Evaluation
Product Knowledge
Cross-Functional
Use Case
Training Facilitation
Customer Meetings
SLA Management
Ticket Creation

+8 more

Qualifications

B.S./B.A. Preferred

About Poppulo

poppulo.com

Poppulo is an enterprise communications platform that helps organizations deliver customer and employee messages across email, digital signage, mobile apps and other channels. It offers tools for campaign creation and management, audience targeting and personalization, and analytics to measure reach and engagement. Built for internal communications, marketing and HR teams, Poppulo is designed to improve message consistency and outcomes at scale through omni‑channel delivery and data‑driven insights.