Quality Analyst, Community Impact Call Center

Foundation for California Community Colleges(28 days ago)

RemoteFull TimeMedior$48,000 - $50,400Customer Service

About this role

A Call Center Quality Analyst at the Foundation for California Community Colleges ensures quality assurance across the Community Impact Call Center, supporting families accessing social services. This limited-term, remote-in-California role focuses on monitoring interactions, preparing reports, and collaborating with leadership to improve processes and customer experience.

View Original Listing

Required Skills

Quality Monitoring
Call Monitoring
Reporting
Coaching
Process Improvement
QA Documentation
Queue Management
Customer Service
Data Analysis
Bilingual Spanish

About Foundation for California Community Colleges

foundationccc.org

The Foundation for California Community Colleges is the official foundation dedicated to supporting the Board of Governors, the Chancellor’s Office, and the entire California Community College system. It aims to enhance educational opportunities, workforce development, and financial aid for students across California's community colleges. Through various programs and initiatives, the Foundation works to strengthen the state's community colleges and improve access to higher education for all Californians.

View more jobs at Foundation for California Community Colleges →