Quality Analyst, Community Impact Call Center
Foundation for California Community Colleges
About this role
A Call Center Quality Analyst at the Foundation for California Community Colleges ensures quality assurance across the Community Impact Call Center, supporting families accessing social services. This limited-term, remote-in-California role focuses on monitoring interactions, preparing reports, and collaborating with leadership to improve processes and customer experience.
Skills
About Foundation for California Community Colleges
foundationccc.orgThe Foundation for California Community Colleges is the official foundation dedicated to supporting the Board of Governors, the Chancellor’s Office, and the entire California Community College system. It aims to enhance educational opportunities, workforce development, and financial aid for students across California's community colleges. Through various programs and initiatives, the Foundation works to strengthen the state's community colleges and improve access to higher education for all Californians.
Recent company news
Strauss Borrelli PLLCFoundation for California Community Colleges WARN Act Investigation
Sep 8, 2025
The Business JournalsFoundationCCC to hire 230 as call center workforce expands with state program cycle
1 week ago
California State Portal | CA.govGovernor Newsom partners with world’s leading tech companies to prepare Californians for AI future
Aug 7, 2025
The Business JournalCalifornia invests $80M in regional economic development, including $28.6M for ag tech
Aug 29, 2025
CornerstoneThe Foundation for California Community Colleges sets a new learning curve
Apr 1, 2023
About Foundation for California Community Colleges
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Foundation for California Community Colleges.
Salary
$48k – $50k
per year
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