Quality analyst|International|23082025
Duckard(7 months ago)
About this role
A Quality Assurance Specialist at Teleperformance responsible for supporting the company’s customer experience management efforts across voice and digital channels. The role sits within contact center operations and contributes to maintaining service standards, client satisfaction, and team performance.
Required Skills
- Quality Monitoring
- Call Evaluation
- Email Support
- Chat Support
- Documentation
- Performance Measurement
- Coaching
- Training
- Process Improvement
- Team Leadership
Qualifications
- University Degree
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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