Sales and Success Enablement

Assembled

2 months ago

3.9 on Glassdoor

New York City, NY

Hybrid

Full Time

Manager

1 applicant

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About this role

Assembled is seeking a Sales & Success Enablement Manager to enhance the onboarding experience for their go-to-market (GTM) teams and develop ongoing product education initiatives. This role involves collaborating with Product Marketing, Sales Engineering, and Customer Success to create enablement materials and processes that ensure team members have the necessary product knowledge to effectively sell the Assembled platform. Key responsibilities include designing scalable onboarding programs, establishing product certification processes, and ensuring consistent messaging aligned with evolving customer profiles and strategies.

Skills

About Assembled

www.assembled.com

Assembled is an innovative support operations platform designed to enhance customer service through advanced workforce management and AI-driven solutions. The platform enables businesses to effectively manage omnichannel staffing, track agent and BPO performance, and automate customer interactions across various channels including chat, email, and voice. Leading brands leverage Assembled's tools to optimize their support processes, ultimately driving efficiency and improving customer experiences. The platform is tailored to support both human agents and AI counterparts, making it a versatile solution for modern customer service teams.