Scale Customer Engineer, APAC Market - Sydney

Aircall(13 days ago)

Sydney, AustraliaOnsiteFull TimeJunior$79,458 - $105,395 (estimated)Customer Success

About this role

A Scale Customer Engineer at Aircall supports long-tail and SMB/Core customers to drive successful onboarding, fast product adoption, and ongoing account health. The role acts as a scalable technical enablement function that partners with Account Managers, Support, and Product to improve the onboarding experience and customer outcomes.

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Required Skills

Onboarding
Webinars
Customer Success
CRM
Presentation
Documentation
Telemetry
Troubleshooting
Collaboration
Prioritization

About Aircall

aircall.io

Aircall is a cloud-based business phone system and intelligent customer communications platform for SMBs and enterprises. It unifies voice and messaging channels (voice, SMS/MMS, WhatsApp and social), adds AI-powered features like real-time coaching, automated call summaries and AI voice agents, and provides routing, recording, analytics and collaboration tools. The platform integrates deeply with CRM and helpdesk systems—260+ integrations including HubSpot and Salesforce—and serves over 20,000 customers worldwide. Founded in 2014 in Paris with operations in New York, Aircall positions itself as a human-first, AI-powered communications solution for sales and support teams.