Senior Business Consultant (AI)
NICE(14 days ago)
About this role
The AI Business Consultant at NiCE operates within the Customer Services Automation AI Center of Excellence, focusing on scaling AI adoption across a global enterprise customer base. The role involves working with regional teams to ensure AI solutions are trusted, sustained, and value-generating, with responsibilities spanning adoption support, AI performance optimization, insights analysis, and stakeholder collaboration.
Required Skills
- AI
- Contact Center
- CX Operations
- Prompt Engineering
- Data Analysis
- Customer Success
- Workflow Optimization
- Generative AI
- Analytics
- Automation
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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