Senior Client Success Analyst

Kraken (26 days ago)

HybridFull TimeSenior$120,000 - $150,000Client Success

About this role

A Senior Client Success Analyst at Kraken helps clients realize value from the company’s energy software by diagnosing issues, managing technical queries, and serving as a technical escalation point. The role supports Kraken’s mission to build a smart, sustainable energy system and works closely with product, engineering, and client teams to ensure successful post-sales outcomes.

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Required Skills

Technical Support
Root Cause Analysis
Case Management
Troubleshooting
API Integration
Automation
Scripting
Cloud Services
Microservices
CI/CD

+5 more

About Kraken

kraken.tech

Kraken is a cloud‑native operating system for utility companies that centralizes customer experience, asset optimization, and field workforce management. Built to integrate smart meter and grid data, Kraken provides modular APIs, workflow orchestration, analytics and ML tools to automate billing, outage handling, dispatching and asset maintenance. Developed within the Octopus Energy Group, it’s designed to help utilities reduce operating costs, improve reliability and deliver faster, more personalised customer service. Utilities license Kraken to replace legacy stacks and accelerate digital transformation across customer, network and field operations.

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