Senior Customer Success Manager II

Toast(1 month ago)

HybridFull TimeSenior$114,000 - $114,000Customer Success

About this role

A Senior Customer Success Manager at Toast is the primary customer contact and trusted advisor for large enterprise restaurant accounts, focused on driving product adoption, satisfaction, and retention. The role supports a regionally based book of business spanning hundreds of locations and partners closely with Sales, Product, Marketing, and Operations to enable customer success and growth. This position follows a hybrid work model and is expected to be onsite 1–2 days per week in Pasadena, CA.

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Required Skills

Account Management
Customer Success
Strategic Planning
Project Management
Relationship Management
Process Improvement
Cross-Functional Collaboration
Stakeholder Alignment
Communication
Presentation

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About Toast

toasttab.com

Toast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.