Senior Customer Success Manager

Kong Inc.

4 months ago

Remote

Full Time

Senior

1 applicant

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About this role

The Senior Customer Success Manager at Kong serves as the primary post-sales point of contact for key customers, focusing on driving the adoption and implementation of Kong's API products. Responsibilities include onboarding new clients, understanding their technical and business needs, conducting product demonstrations, and managing customer escalations. The role requires strong communication and project management skills, as well as collaboration with cross-functional teams to ensure customer satisfaction and retention. Candidates should have 3-5 years of experience in a technical customer-facing role and familiarity with developer concepts and API management.

Skills

About Kong Inc.

konghq.com

Kong Inc. is a leading API gateway and service mesh provider, designed to enhance developer productivity, security, and performance across modern architectures. The company's unified platform, Kong Konnect, provides tools for API management, AI gateway integration, and event streaming, enabling seamless connectivity and governance for organizations. With features tailored for API producers and consumers, Kong empowers businesses to build, run, discover, and govern APIs efficiently while supporting AI modernization efforts. Trusted by top companies, Kong is recognized for its ability to accelerate digital transformation and foster innovation in the API ecosystem.