Senior Customer Success Manager
Zenoti
About this role
A Customer Success Manager at Zenoti acts as a strategic partner to clients in the beauty and wellness industry, helping them achieve success with the Zenoti platform through adoption and long-term growth strategies. The role supports customer satisfaction and retention by combining technical understanding of the product with strong communication and relationship-building. It involves guiding customers on best practices and leveraging insights to drive business outcomes.
Skills
About Zenoti
zenoti.comZenoti is a cloud-based software platform that streamlines operations for spas, salons, medi-spas, and fitness/wellness chains. It provides appointment scheduling and online booking, point-of-sale and payments, inventory and staff management, CRM and marketing automation, loyalty and gift-card capabilities, and enterprise analytics and reporting. Designed for multi-location and franchise businesses, Zenoti offers mobile apps and integrations to centralize operations, improve guest experience, and drive revenue growth. The platform emphasizes industry-specific workflows, scalability, and tools for large brands and franchise networks.
Recent company news
425business.comBellevue’s Zenoti Expands AI-Powered Growth Platform to Fitness Industry
1 month ago
Athletech NewsZenoti Rolls Out AI Agents for Fitness & Wellness Brands
Oct 1, 2025
Personal Care InsightsWellness businesses gain double growth through shared AI data platform
Dec 4, 2025
GeekWireZenoti bets big on AI as profitable software maker expands beyond beauty sector and into gyms
Mar 27, 2025
Business InsiderA Microsoft engineer turned health tech CEO spends $24,000 a year on his health, including $15,000 on a solo Bali trip
Jul 17, 2025
About Zenoti
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Zenoti.
Salary
$76k – $102k
per year