LaunchDarkly
The Customer Success Manager at LaunchDarkly serves as the primary post-sales contact, guiding new and expanding customers through implementation and adoption to realize value. The role focuses on driving activation, retention, and expansion by providing technical guidance, building executive relationships, and managing renewals. It suits candidates passionate about customer success with an interest in software development and DevOps and strong commercial sales acumen.
Headquarters
Oakland, California, United States
Company Size
501-1000 employees
Founded
2014
LaunchDarkly is a feature management and runtime control platform that helps engineering teams safely manage code and AI agents in production. Its platform includes feature flags, progressive delivery, automated rollback, observability, and experimentation for traditional software, as well as AgentControl for governing AI agent behavior, optimizing AI performance and cost, and enabling self-healing systems. Companies use LaunchDarkly to ship AI-built code with confidence, run controlled rollouts, reduce release risk, and continuously experiment across web, mobile, backend, and AI-powered services.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for LaunchDarkly.
Meet the 2025 Power Partners in SaaS Products
Nov 5, 2025