Senior Customer Success Manager

LaunchDarkly(11 days ago)

RemoteFull TimeSenior$145,500 - $235,400Customer Success

About this role

The Customer Success Manager at LaunchDarkly serves as the primary post-sales contact, guiding new and expanding customers through implementation and adoption to realize value. The role focuses on driving activation, retention, and expansion by providing technical guidance, building executive relationships, and managing renewals. It suits candidates passionate about customer success with an interest in software development and DevOps and strong commercial sales acumen.

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Required Skills

Customer Onboarding
Risk Mitigation
Technical Guidance
Prescriptive Selling
Relationship Building
Renewal Forecasting
Project Management
Sales Acumen
Communication
Problem Solving

+1 more

Qualifications

MEDDIC (preferred)
Command Of The Message (preferred)

About LaunchDarkly

launchdarkly.com

LaunchDarkly is a feature management platform that lets engineering teams control the lifecycle of software features using feature flags, progressive delivery, and experimentation. Its platform includes SDKs, a centralized flag dashboard, targeting and rollout rules, A/B testing and metrics, and automation to decouple code deployment from feature release. Companies use LaunchDarkly to run controlled rollouts, reduce risk, iterate faster based on experiment data, and manage feature releases across web, mobile, and backend services with enterprise-grade integrations and governance.

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