Senior Support Account Manager

Fivetran (1 month ago)

RemoteFull TimeSenior$116,000 - $145,000Support

About this role

The Senior Support Account Manager at Fivetran provides white-glove, high-touch support and acts as the primary support advocate for strategic Premium customers. The role focuses on ensuring customers realize maximum value from Fivetran through proactive insights, executive communication, and partnership across Support, Engineering, Product, and Customer Success. This senior position combines technical understanding with strong business acumen and operational ownership to influence renewal and customer health outcomes. The position is full-time and based remotely in the U.S. East Coast time zone.

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Required Skills

Support Account Management
Technical Aptitude
Relationship Management
Escalation Management
Case Management
Communication
Presentation Skills
Data Analysis
Cloud Platforms
SaaS Knowledge

+11 more

About Fivetran

fivetran.com

Fivetran is an automated data movement platform that centralizes data from applications, databases, and event streams into cloud data warehouses and lakes. It provides fully managed connectors that continuously extract, load, and adapt to schema changes, with built-in reliability, security, and integrations with transformation tools like dbt. Designed for analytics and data engineering teams, Fivetran minimizes pipeline maintenance so organizations can focus on analysis rather than infrastructure. Customers use it to accelerate time-to-insight across destinations such as Snowflake, BigQuery, Redshift, and Databricks.