Senior Support Account Manager

Fivetran (1 month ago)

RemoteFull TimeSenior$116,000 - $145,000Support

About this role

The Senior Support Account Manager provides white-glove, high-touch support and serves as the primary support advocate for Fivetran’s most strategic Premium customers. This role acts as a trusted advisor to ensure customers achieve maximum value from the platform while partnering across Support, Engineering, Product, and Customer Success. The position also contributes to maturing the Premium Support program and influences customer health, satisfaction, and renewal outcomes.

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Required Skills

Account Management
Escalation Management
Case Management
SLA Management
Customer Advocacy
Proactive Support
Executive Communication
Presentation Skills
Relationship Building
Emotional Intelligence

+21 more

About Fivetran

fivetran.com

Fivetran is an automated data movement platform that centralizes data from applications, databases, and event streams into cloud data warehouses and lakes. It provides fully managed connectors that continuously extract, load, and adapt to schema changes, with built-in reliability, security, and integrations with transformation tools like dbt. Designed for analytics and data engineering teams, Fivetran minimizes pipeline maintenance so organizations can focus on analysis rather than infrastructure. Customers use it to accelerate time-to-insight across destinations such as Snowflake, BigQuery, Redshift, and Databricks.