Senior Technical Account Manager

Talkdesk

3 months ago

3.2 on Glassdoor

Raleigh, NC

Onsite

Full Time

Senior

2 applicants

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About this role

The Senior Technical Account Manager is a hybrid technical and customer-facing role responsible for driving product adoption, optimizing customer ROI, and ensuring long-term customer health for strategic accounts. This role acts as a trusted advisor and technical consultant, aligning customer business objectives with Talkdesk solutions and liaising with internal teams to address issues and surface product enhancements. The Sr. TAM also manages customer relationships, strategic alignment, and change management to support renewals and expansion.

Skills

About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.