Specialist Business Consultant (AI)

NICE(14 days ago)

HybridFull TimeSenior$90,000 - $130,000Customer Services Automation AI Center of Excellence

About this role

The AI Business Consultant is a key role within the Customer Services Automation AI Center of Excellence at NiCE, focusing on driving AI adoption, optimization, and insights across a global customer base. The role involves working across regions to ensure AI solutions are trusted, sustained, and generate value, with an emphasis on supporting enterprise contact center operations and AI performance enhancement.

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Required Skills

AI
Contact Center
Data Analysis
Prompt Engineering
Workflow Optimization
Customer Experience
Conversational AI
Automation
KPIs
Communication

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.

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