(Sr.) Director, Government Customer Success

Exiger(6 days ago)

HybridFull TimeDirector$180,052 - $238,299 (estimated)Customer Success

About this role

The (Sr.) Director, Government Customer Success at Exiger leads the Government Customer Success function supporting Federal Civilian, DoD, Intelligence, and A&D customers. The role reports to the SVP of Government Customer Success and focuses on building scalable CS capability, shaping strategy, and representing Exiger with senior government stakeholders. Position is based in McLean, VA with a hybrid work model.

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Required Skills

Leadership
Customer Success
Account Management
Renewals
Forecasting
Executive Presence
Stakeholder Management
Risk Assessment
Data Analytics
Playbook Design

+2 more

Qualifications

Bachelor’s Degree
Advanced Degree Preferred

About Exiger

exiger.com

New Relic is a cloud-based observability and telemetry platform that helps engineering and operations teams instrument, monitor, and troubleshoot applications and infrastructure in real time. It ingests and correlates metrics, traces, logs, events and browser/mobile data via agents and open protocols into a unified UI (New Relic One) for APM, distributed tracing, infrastructure monitoring, synthetic checks, and real-user monitoring. The platform provides queryable telemetry (NRQL), dashboards, alerts, and anomaly detection to accelerate root-cause analysis across cloud-native and hybrid environments. It’s widely used by developers, SREs, and DevOps teams for fast instrumentation, integrations, and end-to-end visibility into application performance.