AlertMedia

Strategic Customer Success Manager

AlertMedia(16 days ago)

HybridFull TimeManager$139,260 - $180,876 (estimated)Customer Success
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About this role

A Strategic Customer Success Manager at AlertMedia owns the company’s most complex, high-value enterprise customer relationships and acts as a trusted strategic partner to senior and executive stakeholders. The role focuses on ensuring long-term value realization, driving adoption and expansion, and aligning the platform to customers’ risk management and business continuity priorities.

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Required Skills

  • Account Management
  • Customer Success
  • Stakeholder Management
  • Executive Communication
  • Project Management
  • Salesforce
  • Gainsight
  • Excel
  • Negotiation
  • Analytical Thinking

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AlertMedia

About AlertMedia

alertmedia.com

AlertMedia is a unified risk intelligence and response platform that helps organizations detect, assess, and respond to critical events while keeping employees and stakeholders informed. The platform combines real‑time threat monitoring, multi‑channel mass notifications, two‑way communication, location‑aware employee tracking, and incident response workflows with integrations and APIs. Companies use AlertMedia to reduce operational risk, accelerate recovery, and maintain business continuity and employee safety across distributed and global operations.

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