Supervisor, Service Recovery (Tokyo, Singapore, Seoul)
Airbnb(11 days ago)
About this role
A leadership role on Airbnb's AirCover team focused on preserving trust in the platform by supporting Service Recovery for high-stakes host and guest incidents. The position serves as an operational leader in moments of critical escalations and helps shape escalation strategy and team capability.
Required Skills
- Escalation Management
- Crisis Management
- Stakeholder Management
- Incident Management
- Performance Management
- Operational Judgement
- Executive Communication
- Risk Mitigation
- Coaching
- Analytics
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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