Support Specialist
Auctane (1 month ago)
About this role
The Support Specialist is the front line of Auctane’s support team, providing world-class customer service and technical assistance to merchants using the company’s shipping and mailing products. This on-site night-shift role supports American daytime customers from Manila and requires becoming a product expert while contributing to customer satisfaction and retention.
Required Skills
- Customer Service
- Technical Support
- Installation
- Troubleshooting
- Phone Support
- Email Support
- Chat Support
- Printer Configuration
- Network Connectivity
- Software Installation
+9 more
Qualifications
- High School Diploma or Equivalent
- Technical Certifications (Preferred)
About Auctane
auctane.comAuctane is a shipping and logistics technology company that builds cloud-based tools, APIs and services to help merchants manage shipping, fulfillment, and carrier connectivity across ecommerce channels. Its platform offers automated label creation, rate shopping, tracking, and analytics to streamline operations for retailers and marketplaces. Auctane integrates with major carriers and sales channels and provides developer-friendly APIs to embed shipping into apps and workflows. Their stated mission, "Every merchant, everywhere," reflects a focus on simplifying shipping at scale for businesses of all sizes.
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