Team Lead, Enterprise Engagement DACH
Parloa(13 days ago)
About this role
Join Parloa as a Team Lead in Enterprise Customer Engagement in the DACH region, overseeing a team of managers and driving customer success through strategic leadership and process optimization. The role involves engaging with enterprise clients to maximize their AI-driven customer experience and scaling customer engagement efforts.
Required Skills
- Customer Success
- Leadership
- Account Management
- Stakeholder Management
- Process Optimization
- AI
- Automation
- Customer Engagement
- Communication
- Strategy
About Parloa
parloa.comParloa is an AI agent management platform for contact centers that helps companies build, deploy, and manage conversational AI agents across voice and digital channels. It combines generative-AI dialogue capabilities with orchestration, NLU, integrations to telephony/CRM/contact-center systems, and monitoring tools to train and optimize assistants. Parloa targets enterprise customer-service teams looking to automate routine interactions, reduce handling time, and keep handoffs to human agents seamless.
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