Technical Account Manager, Mid-Market

Wispr Flow(1 month ago)

RemoteFull TimeMedior$80,000 - $110,000Customer Experience

About this role

A Technical Account Manager at Wispr Flow is responsible for managing post-sales relationships with a portfolio of mid-market customers, ensuring successful onboarding and pilot programs that demonstrate measurable value from the product. This role involves translating customer feedback into actionable insights, tracking engagement metrics, delivering high-level support, and creating scalable documentation and playbooks. The ideal candidate should have 2-4 years of experience in technical support or account management, be comfortable with various technical tools, and excel in a fast-paced startup environment.

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Required Skills

Onboarding
Pilot Success
Customer Account Management
Customer Feedback Translation
Adoption Tracking
Engagement Metrics
White-Glove Support
Documentation Creation
Playbook Development
Product Expertise

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About Wispr Flow

wisprflow.ai

Wispr Flow is a cutting-edge voice dictation platform designed to transform how users interact with their devices, enabling effortless and accurate text creation through speech. It offers seamless integration with various applications on Mac, Windows, and iPhone, making it the fastest and most efficient way to dictate content. With features like automatic edits and a personalized dictionary, Wispr Flow caters to diverse use cases, including for professionals in fields such as consulting, healthcare, education, and customer support. Companies and individuals alike leverage Wispr Flow to enhance productivity and streamline communication.