Technical Support Engineer

Iterable(29 days ago)

HybridFull TimeJunior$72,000 - $112,000Technical Support

About this role

A Technical Support Engineer at Iterable is a cross-functional role within the Technical Support organization focused on maintaining customer satisfaction and reliability of the Iterable platform. The position acts as a technical escalation resource and a bridge between customer-facing teams and engineering/product groups, bringing domain knowledge to support broader company goals.

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Required Skills

Platform Expertise
Internal Tools
Escalation Support
Customer Support
Database Querying
API Debugging
Front-End
Email Deliverability
Automation
Dashboards

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About Iterable

iterable.com

Iterable is an AI-powered cross-channel growth marketing platform that helps brands orchestrate personalized, data-driven customer experiences across email, SMS, push, in-app and other channels. It offers segmentation, multi-step journey orchestration, A/B testing, and machine-learning-driven personalization and optimization to boost engagement and lifetime value. The platform includes APIs and integrations to centralize customer data, automate campaigns, and measure performance in real time. Marketers use Iterable to deliver dynamic, timely messages that scale retention and revenue-focused programs.