Japanese-Bilingual Customer Support Representative, Tier 1

Dialpad(12 days ago)

HybridFull TimeMedior$87,178 - $116,532 (estimated)Customer Support

About this role

A Customer Support role on Dialpad’s Customer Support team, supporting the company’s AI-powered customer communications platform. The position centers on delivering excellent customer experience while collaborating with engineering, product, sales, and success teams and contributing to continuous improvement. The role emphasizes strong communication, cultural adaptability, and a growth mindset.

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Required Skills

Customer Support
Technical Troubleshooting
Multichannel Support
Windows
Mac OS
Problem Solving
Communication
Japanese
English
Escalation Handling

+1 more

About Dialpad

dialpad.com

Dialpad is an AI-powered cloud communications platform that provides business phone systems, contact center, messaging, and video to help teams connect, support, and sell. Its built-in AI—real-time transcription, Voice Intelligence, coaching, and automated call summaries—reduces manual work, surfaces conversational insights, and boosts agent and sales productivity. Cloud-native architecture and integrations with CRMs and collaboration tools make deployment and workflows seamless for distributed teams. Companies use Dialpad to improve customer experience, speed resolution, and gain analytics-driven visibility into conversations.