Technical Support Manager
Sonatype(2 months ago)
About this role
This role is a technical support engineering position within Sonatype focused on complex enterprise software products in the software supply chain security space. The role combines hands-on technical troubleshooting with leadership responsibilities, including mentoring junior team members and coordinating support operations. The position serves as a key liaison between customers, engineering, product management, and customer success. It also contributes to the evolution of the support organization through process improvement, knowledge sharing, and participation in hiring and onboarding.
Required Skills
- Enterprise Software Support
- Java
- Customer Support
- Incident Debugging
- Issue Troubleshooting
- Issue Replication
- Product Management Collaboration
- Knowledge Base Management
- Customer Communication
- Linux Command Line
+40 more
About Sonatype
sonatype.comSonatype provides intelligence and automated governance to help organizations build software faster and safer using open source and AI. Their platform detects and manages open‑source risk, automates policy enforcement across the software development lifecycle, and integrates into developer workflows to secure the software supply chain. From the creators of Nexus Repository, Sonatype’s tools enable development and security teams to govern components, reduce vulnerabilities, and accelerate delivery.
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