Technical Support Representative I

Nextiva(1 month ago)

Guadalajara, JaliscoOnsiteFull TimeJunior$57,628 - $76,922 (estimated)Technical Support

About this role

A Technical Support Representative at Nextiva provides frontline support to Nextiva customers and serves as an entry point for a career in technical customer service. The role is based onsite at Nextiva Guadalajara and emphasizes learning the Nextiva platform through structured training and ongoing professional growth. Team members are expected to embody Nextiva’s customer-obsessed culture and contribute to delivering exceptional customer experiences.

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Required Skills

Troubleshooting
Customer Support
Communication
Provisioning
Hardware Maintenance
Documentation
Technical Learning
Inbound Support
Metrics Focus
Networking Knowledge

+2 more

Qualifications

Bachelor's Degree Preferred

About Nextiva

nextiva.com

Nextiva is a unified customer experience management platform that unites every conversation across the customer journey, providing a single business communications system for voice, video, chat, social media, and email. It offers industry-leading business phone service, team collaboration tools, omnichannel CX features, and AI-powered contact center solutions. Founded in 2006, Nextiva focuses on integrated, scalable communications and customer-experience tools to help businesses streamline support and collaboration.