Technical Support Representative

Nextiva(1 month ago)

RemoteFull TimeJunior$48,809 - $65,755 (estimated)Technical Support

About this role

A Technical Support Representative at Nextiva is an entry-level, customer-facing role focused on helping users with the Nextiva platform and related technology. The position includes structured training to develop platform expertise and supports customers across phone, email, and webchat. It offers career growth, internal training programs, and benefits after probation within a collaborative, international team culture.

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Required Skills

Troubleshooting
Communication
Hardware Setup
Software Installation
Documentation
Technical Learning
Multichannel Support
Customer Service
Problem Solving
Attention To Detail

+5 more

About Nextiva

nextiva.com

Nextiva is a unified customer experience management platform that unites every conversation across the customer journey, providing a single business communications system for voice, video, chat, social media, and email. It offers industry-leading business phone service, team collaboration tools, omnichannel CX features, and AI-powered contact center solutions. Founded in 2006, Nextiva focuses on integrated, scalable communications and customer-experience tools to help businesses streamline support and collaboration.

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