Technical Support Specialist

FareHarbor(1 month ago)

HybridFull TimeMedior$84,429 - $112,767 (estimated)Technical Support

About this role

The Technical Support Specialist optimizes the FareHarbor client experience by working with live accounts to ensure successful online bookings and platform health. The role balances strategic recommendations to improve client setups with handling inbound support requests and troubleshooting technical issues. It supports cross-team collaboration, contributes to product feedback and documentation, and helps develop standard operating procedures to improve client outcomes.

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Required Skills

FareHarbor
Email Support
Phone Support
Troubleshooting
Customer Support
Collaboration
Documentation
SOP Development
Technical Support
Zendesk

+1 more

Qualifications

Australian Citizenship
Permanent Residency
New Zealand Residency
Valid Australian Working Visa (≥2.5 years remaining)

About FareHarbor

fareharbor.com

FareHarbor is an online booking and reservation platform that helps tour operators, activity providers, and rental companies manage, sell, and scale their experiences. Its offering includes a customizable online booking widget, a back‑office reservation dashboard, payment processing, reporting, and integrations with third‑party channels and tools—backed by onboarding and support. Designed for businesses from small operators to larger enterprises, FareHarbor emphasizes ease of use, flexible inventory/pricing controls, and analytics to grow bookings. Headquartered in San Francisco with teams in Denver and Amsterdam, FareHarbor is part of Booking Holdings and serves operators worldwide.