About this role
The VP of Customer at AirOps is responsible for building and scaling a high-performing Customer Organization that oversees the entire post-sales lifecycle, including onboarding, activation, adoption, renewal, and expansion. The role involves designing efficient processes, implementing metrics to track customer health, and ensuring measurable outcomes for customers. As a leader, the VP will manage a diverse team across Customer Success Management, Support, and Solutions, utilizing AI and automation to enhance service delivery and customer experience. Additionally, the position requires collaboration with executive-level sales and product teams to influence strategy and maximize customer value.
Required Skills
- Customer Lifecycle Management
- Team Leadership
- Customer Onboarding
- Value Realization
- Metrics Analysis
- Feedback Collection
- Executive Collaboration
- Operational Excellence
- Global Scaling
- Customer Education
+6 more
About AirOps
www.airops.comAirOps is a comprehensive platform designed to optimize AI marketing and content creation processes. The platform empowers businesses to assess their performance in AI search, prioritize key actions, and produce high-quality content efficiently and at scale. By integrating advanced analytics and automated workflows, AirOps enhances brand visibility and drives engagement across digital channels. Users benefit from streamlined operations that leverage both internal expertise and market insights.
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