VP of Customer Success

Sword Health(1 month ago)

RemoteFull TimeExecutive$182,457 - $239,921 (estimated)Customer Success

About this role

The VP, Customer Success at Sword Health leads Customer Success Operations and Strategy within the Commercial Operations organization to enable scalable, world-class customer outcomes. This role owns high-impact strategic initiatives and operational frameworks that support Sword’s mission to free people from physical pain. The leader oversees a specialized operations team and acts as a key member of the Commercial Leadership Team, serving as connective tissue across multiple functions. The position focuses on building the infrastructure, processes, and insights needed to effectively scale Customer Success in a rapidly growing digital health environment.

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Required Skills

Customer Success Strategy
Operational Excellence
Process Optimization
Workflow Design
Systems Implementation
CRM Management
Gainsight Administration
Forecasting Models
Demand Planning
KPI Tracking

+18 more

About Sword Health

swordhealth.com

Sword Health is a digital health company that delivers AI-driven musculoskeletal (MSK) care with clinical oversight to prevent pain, support recovery, and promote whole-body health. Its platform combines AI-enabled coaching and remote-monitoring devices with licensed clinicians to deliver virtual physical therapy, rehabilitation, and preventive programs. Sword partners with employers and health plans to improve outcomes, increase access to care, and reduce costs associated with chronic pain and injury.