(Washington DC) Customer Success Manager II, SMB - Dedicated

Toast(1 month ago)

HybridFull TimeMedior$82,000 - $82,000Customer Success

About this role

The Customer Success Manager will serve as the primary customer contact for a regionally based book of SMB customers at Toast, acting as a trusted advisor and advocate. This role supports customers early in their journey while contributing to a scaled Customer Success model that improves the overall customer experience. The position emphasizes driving product adoption, satisfaction, referrals, and retention while partnering across teams to support customer outcomes.

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Required Skills

Account Management
Relationship Building
Cross-Functional Collaboration
Revenue Growth
Product Adoption
Customer Retention
POS Navigation
Product Demo
Troubleshooting
Training

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About Toast

toasttab.com

Toast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.