Winback Specialist

Motive(1 month ago)

RemoteFull TimeMedior$89,557 - $120,014 (estimated)Customer Success

About this role

The Winback Specialist focuses on reactivating, recovering, and retaining Motive customers by building positive relationships and addressing customer concerns. The role coordinates and manages programs to reduce churn and educate customers on product value while working cross-functionally to ensure successful renewals. Strong organization, communication, and judgment are required to maintain long-term customer satisfaction.

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Required Skills

Relationship Building
Account Recovery
Phone Support
Email Support
Churn Prevention
Upsell Identification
Rapport Building
Persuasion
Problem Solving
Root Cause Analysis

+8 more

About Motive

gomotive.com

The company is a digital product and web design studio that builds branded, responsive websites and marketing experiences for startups and growing businesses. They specialize in modern WordPress-based development, UX/UI and visual design, performance optimization, and integrating media and conversion-focused components (video, calls-to-action, and polished interactive elements). Their work emphasizes clean, reusable design systems, fast load times, and mobile-first layouts to improve user engagement and conversion rates.