Workforce Manager (Hybrid)
SimplePractice(1 month ago)
About this role
SimplePractice is hiring a Workforce Manager to support its Customer Success & Support organization by ensuring efficient workforce operations and serving as a primary internal partner. The role focuses on enabling high-quality customer experiences through capacity planning, forecasting, and implementation of workforce tools while driving cross-functional initiatives and operational improvements. The position works closely with leaders to deliver projects on time and to translate data into actionable recommendations.
Required Skills
- Capacity Planning
- Forecasting
- Scheduling
- Real-Time Monitoring
- Ticket Routing
- Metrics Analysis
- Process Improvement
- Collaboration
- Project Management
- Resource Allocation
+12 more
Qualifications
- Bachelor's Degree in Business
- PMP
About SimplePractice
simplepractice.comSimplePractice is a HIPAA‑compliant EHR and practice management platform built for therapists and other health & wellness professionals. Used by 225,000+ clinicians, it centralizes scheduling, documentation, billing and insurance claims, secure telehealth, and a client portal across web and mobile. The product emphasizes ease of use, data security, and integrations to help solo practitioners and small practices manage appointments, notes, payments, and compliance, with a free trial to get started.
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