SimplePractice

Workforce Manager (Hybrid)

SimplePractice(1 month ago)

HybridFull TimeManager$142,286 - $185,291 (estimated)Customer Success & Support
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About this role

SimplePractice is hiring a Workforce Manager to support its Customer Success & Support organization by ensuring efficient workforce operations and serving as a primary internal partner. The role focuses on enabling high-quality customer experiences through capacity planning, forecasting, and implementation of workforce tools while driving cross-functional initiatives and operational improvements. The position works closely with leaders to deliver projects on time and to translate data into actionable recommendations.

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Required Skills

  • Capacity Planning
  • Forecasting
  • Scheduling
  • Real-Time Monitoring
  • Ticket Routing
  • Metrics Analysis
  • Process Improvement
  • Collaboration
  • Project Management
  • Resource Allocation

+12 more

Qualifications

  • Bachelor's Degree in Business
  • PMP
SimplePractice

About SimplePractice

simplepractice.com

SimplePractice is a HIPAA‑compliant EHR and practice management platform built for therapists and other health & wellness professionals. Used by 225,000+ clinicians, it centralizes scheduling, documentation, billing and insurance claims, secure telehealth, and a client portal across web and mobile. The product emphasizes ease of use, data security, and integrations to help solo practitioners and small practices manage appointments, notes, payments, and compliance, with a free trial to get started.

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