Account Manager - (French and English Bilingual)

WeTravel(1 month ago)

RemoteFull TimeMedior$32,000 - $43,000Customer Experience (CX)

About this role

The Account Manager (French and English Bilingual) at WeTravel is responsible for managing and nurturing relationships with a diverse range of travel business clients, providing hands-on support to maximize their use of the platform. This role involves proactive issue resolution, upselling additional features, and collaborating with Sales, Customer Support, and Product teams to enhance service delivery and client satisfaction. The account manager will also gather customer feedback to influence product development and ensure a positive customer journey.

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Required Skills

Account Management
Client Communication
Customer Support
B2B Experience
Problem Solving
Relationship Management
SaaS Knowledge
Upselling
Multitasking
Strategic Advice

+5 more

Qualifications

Native or C2 level French speaker
Fully proficient in English
2+ years of experience in B2B account management or customer success

About WeTravel

www.wetravel.com

WeTravel is a platform designed for organizing group travel, providing tools that enable travel planners and companies to manage bookings and payments seamlessly. Focused on enhancing the travel experience, it allows organizers to create custom trips, collect payments, and communicate with participants effectively. WeTravel aims to simplify the logistics of group travel, making it easier for companies and individuals to coordinate and execute their travel plans.