Client Support Specialist (Tier 1)

Edlink(5 days ago)

Austin, TXOnsiteFull TimeJunior$45,000 - $75,000Client Success

About this role

A Client Support Specialist at Edlink provides first-line support to clients, ensuring smooth communication and issue resolution. The role involves understanding client needs, collaborating with internal teams, and contributing to process improvements within a fast-growing educational technology startup.

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Required Skills

Support
Customer Service
Communication
Problem Solving
Technical Support

About Edlink

ed.link

Edlink is a robust integration platform designed to streamline Learning Management System (LMS) and Student Information System (SIS) connections, enabling seamless onboarding and deployment in as little as four weeks. The company offers a wide array of integrations with prominent LMS and SIS platforms, such as Google Classroom, Canvas, and Blackboard, aimed at simplifying user access and enhancing operational efficiency. With a focus on reliability, Edlink ensures high uptime and provides tools for data enrichment, single sign-on, and extended data types tailored for educational institutions. Their commitment to security and compliance with regulations like FERPA and GDPR underscores their dedication to protecting student data.

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