Client Support Specialist (Tier 1)
Edlink
About this role
A Client Support Specialist at Edlink provides first-line support to clients, ensuring smooth communication and issue resolution. The role involves understanding client needs, collaborating with internal teams, and contributing to process improvements within a fast-growing educational technology startup.
Skills
About Edlink
ed.linkEdlink is a robust integration platform designed to streamline Learning Management System (LMS) and Student Information System (SIS) connections, enabling seamless onboarding and deployment in as little as four weeks. The company offers a wide array of integrations with prominent LMS and SIS platforms, such as Google Classroom, Canvas, and Blackboard, aimed at simplifying user access and enhancing operational efficiency. With a focus on reliability, Edlink ensures high uptime and provides tools for data enrichment, single sign-on, and extended data types tailored for educational institutions. Their commitment to security and compliance with regulations like FERPA and GDPR underscores their dedication to protecting student data.
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About Edlink
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$45k – $75k
per year