Customer Solutions Analyst

SiteMinder

3 months ago

4.0 on Glassdoor

Manila, Philippines

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Solutions Analyst at SiteMinder provides technical assistance and consultation to both customers and partners, primarily focusing on the English-speaking APAC region. Responsibilities include delivering exceptional support across various channels, resolving customer issues within set SLAs, and serving as a technical expert and escalation point for frontline teammates. The role demands strong customer service, analytical skills, and the ability to manage stakeholder interactions effectively while navigating multiple technical platforms.

Skills

About SiteMinder

www.siteminder.com

SiteMinder is a leading hotel commerce platform that empowers hotels to increase their revenue through innovative guest acquisition and revenue management solutions. The company offers a comprehensive suite of products, including a channel manager, booking engine, and PMS integrations, designed to streamline operations for independent hotels and multi-property groups. With a focus on enhancing visibility and demand, SiteMinder's services enable hotels to connect seamlessly with various distribution channels and optimize their booking process.