Customer Care Specialist

Nextiva(18 days ago)

Guadalajara, JaliscoOnsiteFull TimeMedior$107,618 - $143,445 (estimated)Customer Service

About this role

A Customer Service Representative at Nextiva focuses on developing and executing customer-focused strategies to increase retention and repurchase loyalty. The role supports customer relationships and ensures alignment between customer requirements and Nextiva products and services. This position is part of Nextiva’s Customer Care organization and is based in Guadalajara.

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Required Skills

Customer Service
Retention
Sales
Account Reconciliation
Account Updates
Communication
Problem Solving
Negotiation
Upselling
Cross-Selling

+6 more

About Nextiva

nextiva.com

Nextiva is a unified customer experience management platform that unites every conversation across the customer journey, providing a single business communications system for voice, video, chat, social media, and email. It offers industry-leading business phone service, team collaboration tools, omnichannel CX features, and AI-powered contact center solutions. Founded in 2006, Nextiva focuses on integrated, scalable communications and customer-experience tools to help businesses streamline support and collaboration.

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