Customer Solution Consultant - Thai & English

SiteMinder(23 days ago)

HybridFull TimeJunior$64,880 - $86,439 (estimated)Global Support

About this role

The Customer Solutions Consultant at SiteMinder provides technical support and consultation to customers and partners primarily in the Thai-speaking APAC region. This role involves developing strong customer relationships, resolving technical issues efficiently according to service level agreements (SLAs), and acting as a technical expert to communicate requirements internally. The position also requires strong analytical skills, the ability to navigate multiple technical platforms, and effective stakeholder management to enhance customer experience and product integration.

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Required Skills

Technical Support
Customer Relationships
Problem Analysis
Issue Resolution
Stakeholder Management
Conflict Resolution
Multi-Platform Operation
Web Troubleshooting
Communication Skills
Customer Service

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About SiteMinder

www.siteminder.com

SiteMinder is a leading hotel commerce platform that empowers hotels to increase their revenue through innovative guest acquisition and revenue management solutions. The company offers a comprehensive suite of products, including a channel manager, booking engine, and PMS integrations, designed to streamline operations for independent hotels and multi-property groups. With a focus on enhancing visibility and demand, SiteMinder's services enable hotels to connect seamlessly with various distribution channels and optimize their booking process.