Customer Success Account Manager
Suki
About this role
The Customer Success Account Manager will own and grow a portfolio of SMB and Group healthcare customers for Suki, ensuring successful adoption and high customer satisfaction. The role focuses on driving expansion, renewals, and demonstrating ROI while working cross-functionally with product, marketing, and customer success teams. The position supports clients across time zones and requires engagement with clinical and IT stakeholders to remove barriers and resolve escalations.
Skills
Qualifications
About Suki
suki.aiSuki is an ambient clinical intelligence company that provides a voice-enabled AI assistant to automate clinical documentation and medical coding. Their platform reduces clinician burnout and note-taking time (advertised reductions ~60% and ~41%), helping practices capture more accurate coding and boost revenue while letting clinicians focus on patient care. Suki integrates with existing EHR workflows to deliver structured, compliant notes and streamline practice operations.
Recent company news
Healthcare IT NewsSuki CEO offers a deep dive into AI-powered ambient assistants
Aug 5, 2025
Business WireSuki Selected by athenahealth as Preferred Solution Partner for Ambient Intelligence
1 month ago
MobiHealthNewsSuki partners with WellSky to provide AI listening tool for specialty care
Oct 30, 2025
Fierce HealthcareSuki inks partnership with WellSky to integrate ambient AI into specialty care EHR
Oct 30, 2025
Healthcare Finance NewsHealth systems, Suki form nursing consortium
Oct 8, 2025
About Suki
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Suki.
Salary
$150k – $160k
per year