Customer Success Account Manager
Suki(1 month ago)
About this role
The Customer Success Account Manager will own and grow a portfolio of SMB and Group healthcare customers for Suki, ensuring successful adoption and high customer satisfaction. The role focuses on driving expansion, renewals, and demonstrating ROI while working cross-functionally with product, marketing, and customer success teams. The position supports clients across time zones and requires engagement with clinical and IT stakeholders to remove barriers and resolve escalations.
Required Skills
- Account Management
- Relationship Building
- Consultative Selling
- Customer Success
- User Training
- Account Expansion
- Forecasting
- Salesforce
- Marketing CRM
- Escalation Management
+9 more
Qualifications
- Bachelor's Degree
About Suki
suki.aiSuki is an ambient clinical intelligence company that provides a voice-enabled AI assistant to automate clinical documentation and medical coding. Their platform reduces clinician burnout and note-taking time (advertised reductions ~60% and ~41%), helping practices capture more accurate coding and boost revenue while letting clinicians focus on patient care. Suki integrates with existing EHR workflows to deliver structured, compliant notes and streamline practice operations.
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