Customer Success Associate

Smartsheet(1 month ago)

HybridFull TimeJunior$73,612 - $97,426 (estimated)Customer Success

About this role

A Customer Success Associate at Smartsheet serves as the primary contact for a portfolio of customers, focused on driving satisfaction, product adoption, and long-term retention. The role supports customer outcomes and collaborates with Sales and Professional Services to inform growth opportunities. It is based in San José, Costa Rica, reports to a Senior Manager of Customer Success, and offers remote flexibility with occasional in-office requirements for training and business needs.

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Required Skills

Customer Success
Account Management
Onboarding
Customer Engagement
Communication
Gainsight
Salesforce
Tableau
Technical Explanation
Renewal Management

+5 more

About Smartsheet

smartsheet.com

Smartsheet is an intelligent work management platform that helps teams plan, track, automate, and report on projects and processes using a familiar spreadsheet-like interface. It provides configurable workflows, automation, dashboards, templates, and integrations with tools like Microsoft, Google, and Slack to personalize work and surface predictive insights. Built for scale, Smartsheet offers enterprise-grade security, governance, and APIs so organizations can standardize work across teams while maintaining control. Companies use it to improve visibility, accelerate delivery, and make data-driven decisions.

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