Customer Success Manager - Strategic Accounts

Assembled

3 months ago

3.9 on Glassdoor

New York City, NY

Hybrid

Full Time

Manager

1 applicant

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About this role

The Customer Success Manager - Strategic Accounts at Assembled is responsible for managing relationships with major customers, consulting on best practices, and driving business outcomes across the Assembled Platform. This role entails collaborating with senior stakeholders, identifying upsell opportunities, leading retention efforts, and acting as the Voice of the Customer to influence product development. Additionally, the manager will work closely with cross-functional teams to enhance the post-sales customer journey and improve overall customer engagement through data-driven strategies.

Skills

About Assembled

www.assembled.com

Assembled is an innovative support operations platform designed to enhance customer service through advanced workforce management and AI-driven solutions. The platform enables businesses to effectively manage omnichannel staffing, track agent and BPO performance, and automate customer interactions across various channels including chat, email, and voice. Leading brands leverage Assembled's tools to optimize their support processes, ultimately driving efficiency and improving customer experiences. The platform is tailored to support both human agents and AI counterparts, making it a versatile solution for modern customer service teams.