Senior Customer Success Manager

Hootsuite(27 days ago)

HybridFull TimeSenior$59,200 - $82,880Customer Success

About this role

A Senior Customer Success Manager at Hootsuite partners with enterprise customers in an assigned vertical to ensure they gain full value from Hootsuite’s product suite and advance their social maturity. The role represents the customer internally, supports long-term partnership goals, and contributes to company-wide customer outcomes. This position is based within commuting distance of the Toronto office and reports to the Senior Manager, Customer Success.

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Required Skills

Relationship Management
Account Management
Product Expertise
Social Media
Onboarding
Success Planning
Adoption Monitoring
Revenue Retention
Customer Advocacy
Stakeholder Engagement

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About Hootsuite

hootsuite.com

Hootsuite is a social media management platform that centralizes scheduling, content creation, publishing, social listening, and analytics across multiple social networks. Its unified dashboard includes a content calendar, automation and approvals, team workflows, and performance reporting to help marketers plan campaigns, engage audiences, and measure impact. Hootsuite integrates with major social channels and third‑party tools and offers mobile apps plus enterprise features for collaboration, security, and compliance. Organizations of all sizes use it to streamline social operations and scale their social media strategy.