Customer Success Manager

FourKites(1 month ago)

HybridFull TimeSenior$150,219 - $199,747 (estimated)Operations

About this role

FourKites is hiring a Customer Success Manager to serve as a consultative partner for enterprise customers, driving adoption, retention, and expansion of the FourKites platform. The role supports customers in achieving their supply chain objectives, partners closely with Sales, and represents customer needs internally to improve outcomes. The position is part of a fast-growing, data-driven startup focused on real-time supply chain visibility and automation.

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Required Skills

Account Management
Strategic Advisory
Customer Advocacy
KPI Management
Executive Reviews
Upsell Identification
Cross-Functional Collaboration
Escalation Management
Customer Training
Prioritization

+1 more

About FourKites

fourkites.com

FourKites is an AI-driven supply chain orchestration and real-time visibility platform that helps companies track shipments and inventory across modes and geographies. It combines real-time location data, predictive ETAs and machine‑learning insights to identify exceptions, optimize routes and move operations from reactive tracking to autonomous decisioning. The platform offers control‑tower orchestration, yard and warehouse visibility, and integrations across carriers, TMSs and enterprise systems. Shippers, carriers, 3PLs and retailers use FourKites to break down silos, improve on‑time performance and reduce supply‑chain disruption.