Customer Success Manager

Instructure(1 month ago)

HybridFull TimeMedior$70,141 - $94,059 (estimated)Customer Experience

About this role

The Customer Success Manager at Instructure partners with high-value education-sector customers across Asia to ensure they achieve their desired outcomes with Instructure’s products. The role focuses on understanding customer business drivers and industry trends while aligning the Instructure ecosystem to support their goals. It sits within the Customer Experience team and plays a key part in long-term customer satisfaction, innovation, and growth. This position is based in Singapore and involves close collaboration with sales, product, and engineering teams.

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Required Skills

Customer Success
Account Management
Stakeholder Management
Relationship Building
Consultative Selling
Customer Retention
Revenue Growth
Customer Adoption
Cross-Functional Collaboration
Customer Advocacy

+12 more

About Instructure

instructure.com

Instructure is a leading educational technology company that builds cloud-based learning platforms for K–12 schools, higher education institutions, and enterprises. Its flagship offerings include Canvas (a widely used LMS) and products such as Bridge, Impact, and Mastery that support course delivery, employee learning, analytics, and competency-based outcomes. Institutions choose Instructure for scalable, integration-friendly solutions that focus on improving teaching, training, and measurable learning outcomes from a Salt Lake City–based team.

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