Customer Success Manager

DoorDash USA

1 month ago

Dallas, TX

Hybrid

Full Time

Medior

26 applicants

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About this role

A Customer Success Manager on DoorDash’s In-Store team owns relationships for the SevenRooms product, guiding customers through onboarding, adoption, and continuous optimization to drive long-term retention. The role partners with hospitality operators to demonstrate measurable value from the platform and collaborates across Sales, Product, and other teams while reporting to a Customer Success Lead.

Skills

About DoorDash USA

doordash.com

DoorDash is a last‑mile logistics and on‑demand delivery platform that connects consumers with local restaurants, grocers, convenience stores, and other merchants through its marketplace and mobile apps. It operates consumer services (ordering and DashMart), a merchant toolkit for order management and analytics, a subscription service (DashPass), and DoorDash Drive for white‑label or large‑scale delivery. Deliveries are fulfilled by a network of independent drivers (“Dashers”) and optimized with routing and logistics technology across the U.S. and select international markets. The company positions itself as a technology partner for local commerce, helping merchants reach customers via flexible fulfillment and data-driven tools.