Senior Manager, Customer Experience (CX)
AppDirect(10 hours ago)
About this role
AppDirect’s Firstbase business unit delivers infrastructure for remote work by providing physical goods and SaaS to support remote and hybrid employees worldwide. The Senior Manager, Customer Experience is a senior leadership role focused on leading CX for Firstbase’s global customers and shaping the overall customer experience across product lines.
Required Skills
- Zendesk
- CX Leadership
- Automation
- KPI Tracking
- Data Analysis
- Quality Assurance
- Knowledge Management
- Coaching
- Process Improvement
- Collaboration
+3 more
Qualifications
- Zendesk Certification
About AppDirect
appdirect.comAppDirect is a subscription commerce platform that helps companies execute digital transformation by powering millions of cloud subscriptions worldwide. Its solutions include configurable marketplaces, billing and subscription management, reseller/channel management, and distribution tools to automate the digital supply chain. AppDirect exposes APIs and a developer portal so software vendors, service providers, and distributors can launch marketplaces, manage partners, and scale recurring‑revenue businesses.
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