Enterprise Customer Success Manager

Scrunch AI(1 month ago)

RemoteFull TimeSenior$120,000 - $150,000Customer Success

About this role

The Enterprise Customer Success Manager at Scrunch is responsible for overseeing a portfolio of 10-20 enterprise clients, ensuring they maximize the value of the company’s generative AI search optimization software. The role involves translating platform data into strategic recommendations, guiding clients through onboarding and adoption, conducting quarterly business reviews, and fostering high engagement and satisfaction. The ideal candidate will have over 5 years of experience in customer success or account management, particularly in marketing technology or SaaS environments. Collaboration across teams and the ability to articulate technical insights into actionable plans are essential for this position.

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Required Skills

Customer Success
Account Management
Marketing Technology
AI-driven Solutions
Client Onboarding
Strategic Recommendations
Communication Skills
Enterprise Accounts
Customer Satisfaction
Collaborative Mindset

+4 more

About Scrunch AI

scrunchai.com

Scrunch AI is a cutting-edge platform designed to optimize brand visibility within the AI landscape. It offers tools for monitoring brand presence, gaining actionable insights, and generating AI-friendly versions of websites to enhance LLM (Large Language Model) interactions. Trusted by over 500 companies, Scrunch AI empowers brands to navigate the evolving AI-driven customer journey effectively. Its solutions cater to enterprises and agencies, enabling them to leverage AI influences for brand growth.