Helpdesk Tech I

SpotOn: Sales (Career Site) (1 month ago)

San Francisco, CAOnsiteFull TimeJunior$44,000 - $62,000Information Technology

About this role

Helpdesk Technicians at SpotOn provide generalist IT support to employees and contractors, handling confidential and routine requests primarily through ticketing systems. The role requires maintaining regular office hours at an assigned SpotOn office and supporting onboarding/offboarding, device provisioning, and security enrollments. Technicians also perform diagnostics, repairs, auditing, and coordinate equipment shipping and returns. The position is focused on enabling employees to work securely and efficiently while supporting occasional projects and recurring tasks.

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Required Skills

User Administration
Desktop Support
Licensing
Hardware Provisioning
Device Enrollment
Hardware Diagnostics
Shipping Coordination
Auditing
Okta Management
Google Workspace

+7 more

Qualifications

High School Diploma
CompTIA A+
CompTIA Network+
CompTIA Tech+

About SpotOn: Sales (Career Site)

spoton.com

SpotOn provides point-of-sale systems, payment processing, and business software tailored for restaurants and small businesses. Their platform combines intuitive POS hardware and cloud software with payments, analytics, marketing, and loyalty features to help merchants run operations and grow revenue. SpotOn emphasizes 24/7/365 customer support and integrated solutions that replace piecemeal vendors. Businesses choose SpotOn for industry-focused tools, streamlined payments, and data-driven insights.