Lead Customer Success Manager

Energy Exemplar (27 days ago)

HybridFull TimeManager$100,000 - $120,000Customer Success

About this role

The Lead Customer Success Manager at Energy Exemplar will shape the post-sale experience for strategic, enterprise customers of the company’s energy simulation software. Acting as a trusted advisor, the role focuses on maximizing adoption, accelerating time-to-value, and fostering long-term partnerships that drive renewals and growth. It is a high-impact, customer-facing position requiring strong strategic judgment, cross-functional leadership, and ownership of a portfolio of key accounts.

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Required Skills

Relationship Management
Strategic Thinking
Account Planning
Executive Reviews
Customer Health
Renewal Management
Salesforce
HubSpot
Product Enablement
Mentoring

+5 more

Qualifications

Bachelor's Degree in Business
Bachelor's Degree in Strategy
Bachelor's Degree in Engineering
Bachelor's Degree in Communications

About Energy Exemplar

energyexemplar.com

Energy Exemplar builds simulation software for modeling electric, gas and water energy markets. Their flagship modeling platform (PLEXOS) runs production, transmission and market simulations to support operational and strategic decision‑making for utilities, system operators, regulators, generators and traders. They provide on‑premise and cloud deployments plus scenario analysis, optimization, forecasting and consulting to help plan capacity, integrate renewables and assess market outcomes. Customers use Energy Exemplar for detailed market modeling, risk analysis and policy and investment planning.