Manager, Customer Success

DeleteMe(28 days ago)

RemoteFull TimeManager$134,934 - $177,013 (estimated)Customer Success

About this role

The Manager, Customer Success at DeleteMe leads a team of Customer Success Managers supporting key customers of a privacy protection SaaS platform. The role is responsible for shaping and executing the customer success strategy to drive adoption, retention, and growth. It includes close collaboration with Sales, Product, and Support to ensure a seamless customer experience and to translate customer insights into product and company strategy. The position operates in a fully remote, fast-paced environment within a mission-driven, cybersecurity-focused organization.

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Required Skills

Team Leadership
Team Coaching
Performance Management
Training Development
Customer Segmentation
Customer Strategy
Data Analysis
Customer Health Monitoring
Cross Functional Collaboration
Renewal Management

+10 more

About DeleteMe

joindeleteme.com

DeleteMe is a consumer privacy service that helps individuals remove personal information from Google search results and people‑search/data‑broker websites. The company performs manual opt‑outs and ongoing monitoring and repeat removals so records stay off the web without requiring users to manage dozens of individual requests. Customers use DeleteMe for a hands‑off, expert approach to reduce exposure of addresses, phone numbers and other sensitive data online.